Capco has been working in partnership with a world-leading bank to deliver transformation initiatives and innovative solutions since 2011. In 2015, our partnership with the client was elevated to a multi-year, full-time engagement, which provides the bank’s global markets securities services, wholesale, and investment banking divisions access to an innovative and commercially flexible business transformation service to drive key initiatives across regulatory, digital, and cost reduction dimensions, on a global basis.
In 2015, a multinational banking client was looking to benefit from the scale and efficiencies that can be provided by introducing a managed service, change services focused partnership with a leading consultancy provider, on a global basis. Based upon our previous track-record with the client and other leading market players, the client chose Capco as the lead service provider for transformation services for the global markets, securities services, and investment banking divisions. Since our original five-year agreement with the bank, the scale of our work and impact has almost doubled in size; and after this success, in August 2020 the partnership was extended for another four-years.
OVER 550 DOMAIN EXPERTS
Now with over 550 resources, domain relevant, spread over seven locations, our service provides an attractive commercial proposition, including market leading rates, strict SLAs, and a service management team to facilitate the smooth running of market securities services, global banking and global markets transformation projects.
A WIDE RANGE OF LARGE-SCALE ENGAGEMENTS
Current large-scale engagements span across the bank’s securities services, global banking, global markets and liquidity & cash management vertical business lines; The scope includes cross-business functions and large-scale programs such as, risk & control remediation, regulatory transformation, data & analytics delivery, IBOR transition, BASEL III reform including FRTB, SFTR and SEC Swap Dealer to name some examples.
A STRONG, GLOBAL PRESENCE
Capco provides global support across the UK, Europe, India, APAC, and the Americas. We have invested in expanding our regional and in-country coverage to meet the needs of our clients across key transformation-related activities covering skill-sets across asset classes and the front to back lifecycle.
A UNIQUE & SUPPORTIVE CULTURE
The collaborative, curious and delivery focused culture we have developed with the client is a key reason for our ongoing success. Our people agenda focuses on five cultural pillars to support our colleagues while on client engagements, and ensure they have a solid platform to help them succeed in their roles. We are proud to note that as one of Capco’s largest client accounts, the client service team has one of the lowest attrition rates in the firm.
Capco has advised and supported transformation activities at the bank on a range of critical engagements; from facing new local and global regulatory change, achieving cost savings through service optimization, improving customer experience through innovative digital channels and data capabilities, and growing the business by helping to define and launch customer propositions in markets around the globe.
The long-standing client engagement has consistently received exceptional feedback from all areas of the client’s business, with their employees commenting on our “excellent levels of engagement”, and ability to “adhere to our value and principles”. We have also been complimented on our “speed of locating candidates and onboarding” and “seamless and straightforward service”. The bank has firmly positioned Capco as its go-to consultancy firm on multiple occasions and long may this continue!