Although robotics and artificial intelligence (R/AI) create opportunities to improve operational efficiency within organizations, they are also seen as threats to jobs. The idea that machines can now do what white collar workers have been doing for decades has raised concern, and many are questioning the ability of humans to compete with computers. In this article, we will explain that these new technologies are not only intended to cut costs and headcount in repetitive tasks, but also enable businesses to become even more innovative by refocusing on the strengths of their human workforce.
Implications of robotics and AI on organizational design
Published: 30 May 2018