Never has there been a stronger use case for digital platforms in UK insurance than the onset of COVID-19, which rendered many workplaces empty, with jobs lost, call centres closed and customers increasingly going online for products and services as a consequence. A record number of claims were paid out in 2020, some premiums fell, some subsequently recovered, but insurers everywhere were left wondering how to bounce back after the slump. The answer, in almost every industry scenario, continues to be through digitalisation, i.e., a digital-first mindset to insurance distribution and innovation. 

Download this article to discover the industry’s state of play and what incumbents must do to conquer the digital inflection point, according to Instanda and Capco.