“With the very significant advances made during the pandemic, the industry has taken huge leaps forward in terms of digital maturation and is now better equipped to drive digital rollouts and digital enablement. The learnings and innovations of this period will be incredibly valuable as insurers look ahead and investigate new ways to build truly personalized product offerings for their customers. The year ahead will be pivotal for building new relationships with customers through hyper-personalized offerings, delivered at just the right time in just the right way. Partnerships between insurers and external parties will facilitate creative solutions in respect of both product scope and market reach. Carriers should be refining the capabilities required to simplify data exchange and the flow of digital interactions across the ecosystems that are now such a strategic focus for the industry. At the same time, they will need to navigate a range of associated technical, security and regulatory challenges that will impact both their legacy portfolio and fresh initiatives.” 

Ernst Renner, Partner & US Insurance Lead

METHODOLOGY

Interviews were conducted in Belgium, Brazil, Canada, Greater Bay Area (ex Hong Kong), Germany, Hong Kong, Italy, Malaysia, Poland, Singapore, Switzerland, Thailand, USA and the UK during February and March 2023. Respondents were aged between 18 and 65 years. This was a quantitative study conducted using diverse sampling methodology (social & ad networks). Country representative quotas (location, age and gender) were applied.